ComplaintCensus

WebToffee vs Wiza: most-reported complaints compared

Most-reported issues at WebToffee and Wiza, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

WebToffee

TrustScore 4.9 · 1,200 reviews on Trustpilot.

221 reviews analysed, 2022-05-12 to 2026-09-01.

Complaint rate (recent window): 3%

100% of negative reviews get a company reply.

Support unhelpful33%
Faulty product24%
Account/app problems24%
Support unreachable19%
Not as described14%
“their response time is so slow I'm afraid.”
1★ Trustpilot review, 2023-07-28

Wiza

TrustScore 1.8 · 14 reviews on Trustpilot.

14 reviews analysed, 2024-05-28 to 2026-09-19.

Complaint rate (recent window): 86%

0% of negative reviews get a company reply.

Other67%
Billing errors17%
“Scam site violates PII”
1★ Trustpilot review, 2025-05-27

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, WebToffee or Wiza.