Viva Cruise vs Southampton Cruise Centre: most-reported complaints compared
Most-reported issues at Viva Cruise and Southampton Cruise Centre, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Viva Cruise
TrustScore 4.9 · 373 reviews on Trustpilot.
160 reviews analysed, 2024-03-09 to 2026-08-05.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“EVERYTHING had changed and they followed it up with a phone call asking me to accept the proposal”
Southampton Cruise Centre
TrustScore 4.9 · 423 reviews on Trustpilot.
170 reviews analysed, 2026-06-16 to 2026-08-15.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“This is not mentioned in the balcony stateroom description”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Viva Cruise or Southampton Cruise Centre.