US Ghost Adventures vs YMT Vacations: most-reported complaints compared
Most-reported issues at US Ghost Adventures and YMT Vacations, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
US Ghost Adventures
TrustScore 4.8 · 4,782 reviews on Trustpilot.
526 reviews analysed, 2025-10-02 to 2026-09-23.
Complaint rate (recent window): 4%
82% of negative reviews get a company reply.
“the guide showed up at three minutes before. Then we waited another 15 minutes”
YMT Vacations
TrustScore 4.9 · 2,675 reviews on Trustpilot.
270 reviews analysed, 2022-08-05 to 2026-08-28.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“She refused to honor it. She told everyone they needed to change seats daily, no exception.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | US Ghost Adventures | YMT Vacations |
|---|---|---|
| Other | 33% | 18% |
| Refund refused | 14% | 8% |
| Support unhelpful | 9% | 32% |
| Support unreachable | 7% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, US Ghost Adventures or YMT Vacations.