Travel Center vs Hays Travel: most-reported complaints compared
Most-reported issues at Travel Center and Hays Travel, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Travel Center
TrustScore 4.9 · 13,496 reviews on Trustpilot.
344 reviews analysed, 2023-05-22 to 2026-09-14.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Inconsistent information from agents.”
Hays Travel
TrustScore 4.9 · 438,001 reviews on Trustpilot.
3,402 reviews analysed, 2025-02-13 to 2026-09-23.
Complaint rate (recent window): 1%
90% of negative reviews get a company reply.
“they also tried to charge over £100 more than the online price”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Travel Center | Hays Travel |
|---|---|---|
| Support unhelpful | 47% | 34% |
| Misleading pricing | 19% | 19% |
| Overcharging | 17% | 10% |
| Support unreachable | 16% | 7% |
| Not as described | 15% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Travel Center or Hays Travel.