TopCashback USA vs Rakuten (USA): most-reported complaints compared
Most-reported issues at TopCashback USA and Rakuten (USA), according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
TopCashback USA
TrustScore 4.6 · 13,915 reviews on Trustpilot.
285 reviews analysed, 2025-12-13 to 2026-09-23.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“My account was suddenly closed by their "Quality Team" right when I had over $30 of legitimate cashback pending/payable in my account.”
Rakuten (USA)
TrustScore 4.6 · 37,142 reviews on Trustpilot.
440 reviews analysed, 2026-01-18 to 2026-09-23.
Complaint rate (recent window): 13%
12% of negative reviews get a company reply.
“Rakuten blocked my account and suspended it just before it has to give me my cashback.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | TopCashback USA | Rakuten (USA) |
|---|---|---|
| Account/app problems | 44% | 19% |
| Other | 15% | 17% |
| Support unhelpful | 8% | 19% |
| Billing errors | 7% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, TopCashback USA or Rakuten (USA).