Nottingham Building Society vs Yorkshire Building Society: most-reported complaints compared
Most-reported issues at Nottingham Building Society and Yorkshire Building Society, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Nottingham Building Society
TrustScore 4.9 · 6,967 reviews on Trustpilot.
558 reviews analysed, 2025-01-29 to 2026-09-23.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“App and webpage signin impossible Serious IT problems not allowing account creation”
Yorkshire Building Society
TrustScore 4.7 · 11,029 reviews on Trustpilot.
910 reviews analysed, 2022-06-02 to 2026-09-23.
Complaint rate (recent window): 7%
92% of negative reviews get a company reply.
“Have been struggling for nearly three months now to access my online account.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Nottingham Building Society | Yorkshire Building Society |
|---|---|---|
| Account/app problems | 54% | 46% |
| Support unhelpful | 25% | 34% |
| Support unreachable | 11% | 12% |
| Other | 8% | 14% |
| Billing errors | 5% | 5% |
| Misleading pricing | 5% | 2% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Nottingham Building Society or Yorkshire Building Society.