The Mortgage Broker vs SPF Private Clients: most-reported complaints compared
Most-reported issues at The Mortgage Broker and SPF Private Clients, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Mortgage Broker
TrustScore 4.9 · 2,686 reviews on Trustpilot.
248 reviews analysed, 2017-05-22 to 2026-09-23.
Complaint rate (recent window): 0%
50% of negative reviews get a company reply.
“Sadly they provided us with incorrect information which led us taking a mortgage that we did not want.”
SPF Private Clients
TrustScore 4.9 · 1,818 reviews on Trustpilot.
230 reviews analysed, 2019-02-15 to 2026-09-02.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“When asked for an explanation I was completely ignored.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Mortgage Broker | SPF Private Clients |
|---|---|---|
| Support unhelpful | 76% | 62% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Mortgage Broker or SPF Private Clients.