The Mortgage Broker vs First Thought Financial: most-reported complaints compared
Most-reported issues at The Mortgage Broker and First Thought Financial, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Mortgage Broker
TrustScore 4.9 · 2,686 reviews on Trustpilot.
248 reviews analysed, 2017-05-22 to 2026-09-23.
Complaint rate (recent window): 0%
50% of negative reviews get a company reply.
“Sadly they provided us with incorrect information which led us taking a mortgage that we did not want.”
First Thought Financial
TrustScore 4.9 · 1,006 reviews on Trustpilot.
184 reviews analysed, 2021-01-21 to 2026-09-12.
Complaint rate (recent window): 2%
33% of negative reviews get a company reply.
“initial contact from a very rude salesman”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Mortgage Broker | First Thought Financial |
|---|---|---|
| Support unhelpful | 76% | 43% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Mortgage Broker or First Thought Financial.