Saltrock Clothing vs Footasylum: most-reported complaints compared
Most-reported issues at Saltrock Clothing and Footasylum, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Saltrock Clothing
TrustScore 4.8 · 27,484 reviews on Trustpilot.
1,366 reviews analysed, 2026-06-11 to 2026-09-23.
Complaint rate (recent window): 9%
0% of negative reviews get a company reply.
“After over a week ,we had not email with any details that our orders had even been processed”
Footasylum
TrustScore 4.4 · 88,912 reviews on Trustpilot.
2,889 reviews analysed, 2024-07-13 to 2026-09-27.
Complaint rate (recent window): 20%
99% of negative reviews get a company reply.
“refused to refund or replace as it was marked as delivered”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Saltrock Clothing | Footasylum |
|---|---|---|
| Delivery late | 53% | 17% |
| Support unhelpful | 15% | 22% |
| Delivery failed | 14% | 47% |
| Faulty product | 12% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Saltrock Clothing or Footasylum.