Sallie Mae vs Freedom Mortgage : most-reported complaints compared
Most-reported issues at Sallie Mae and Freedom Mortgage , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Sallie Mae
TrustScore 4.6 · 5,492 reviews on Trustpilot.
1,926 reviews analysed, 2026-07-24 to 2026-09-24.
Complaint rate (recent window): 9%
95% of negative reviews get a company reply.
“tacking on an 18% interest rate is astronomically wild!!”
Freedom Mortgage
TrustScore 4.8 · 5,560 reviews on Trustpilot.
780 reviews analysed, 2026-06-24 to 2026-09-24.
Complaint rate (recent window): 3%
0% of negative reviews get a company reply.
“I called back and was told the same thing. On the phone now for more than 18 minutes waiting for the bankruptcy department to answer my phone call.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Sallie Mae | Freedom Mortgage |
|---|---|---|
| Overcharging | 31% | 11% |
| Support unhelpful | 25% | 30% |
| Account/app problems | 10% | 6% |
| Support unreachable | 4% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Sallie Mae or Freedom Mortgage .