Salad vs Creditspring: most-reported complaints compared
Most-reported issues at Salad and Creditspring, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Salad
TrustScore 4.9 · 16,901 reviews on Trustpilot.
488 reviews analysed, 2026-03-16 to 2026-09-20.
Complaint rate (recent window): 4%
89% of negative reviews get a company reply.
“Company wants access to everything, proof of income and all my details before actually processing a credit check.”
Creditspring
TrustScore 4.8 · 29,861 reviews on Trustpilot.
1,676 reviews analysed, 2026-06-14 to 2026-09-23.
Complaint rate (recent window): 3%
98% of negative reviews get a company reply.
“incorrect information on my credit report”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Salad | Creditspring |
|---|---|---|
| Other | 42% | 20% |
| Support unreachable | 19% | 21% |
| Support unhelpful | 17% | 13% |
| Billing errors | 8% | 14% |
| Aggressive collections | 8% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Salad or Creditspring.