SA Expeditions vs US Ghost Adventures: most-reported complaints compared
Most-reported issues at SA Expeditions and US Ghost Adventures, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
SA Expeditions
TrustScore 4.9 · 1,289 reviews on Trustpilot.
216 reviews analysed, 2016-05-06 to 2026-08-27.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“our entire budget being blown apart with no good explanations as to why and no attempts to cut costs despite our repeated requests to do so”
US Ghost Adventures
TrustScore 4.8 · 4,782 reviews on Trustpilot.
526 reviews analysed, 2025-10-02 to 2026-09-23.
Complaint rate (recent window): 4%
82% of negative reviews get a company reply.
“the guide showed up at three minutes before. Then we waited another 15 minutes”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | SA Expeditions | US Ghost Adventures |
|---|---|---|
| Support unhelpful | 33% | 9% |
| Refund refused | 22% | 14% |
| Not as described | 22% | 32% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, SA Expeditions or US Ghost Adventures.