Ruthin Castle Hotel vs Z Hotels: most-reported complaints compared
Most-reported issues at Ruthin Castle Hotel and Z Hotels, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ruthin Castle Hotel
TrustScore 2.8 · 60 reviews on Trustpilot.
60 reviews analysed, 2022-05-02 to 2026-09-15.
Complaint rate (recent window): 68%
0% of negative reviews get a company reply.
“AND we (and 3 other guests) were all over charged on the evening meals.”
Z Hotels
TrustScore 2.8 · 79 reviews on Trustpilot.
74 reviews analysed, 2018-02-21 to 2026-08-23.
Complaint rate (recent window): 49%
0% of negative reviews get a company reply.
“put in a basement 200 metres from the actual hotel !!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ruthin Castle Hotel | Z Hotels |
|---|---|---|
| Not as described | 44% | 39% |
| Poor core service | 24% | 8% |
| Other | 22% | 19% |
| Overcharging | 20% | 14% |
| Support unreachable | 12% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ruthin Castle Hotel or Z Hotels.