Rural Energy Saving Grants vs Good Energy: most-reported complaints compared
Most-reported issues at Rural Energy Saving Grants and Good Energy, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Rural Energy Saving Grants
TrustScore 4.9 · 245 reviews on Trustpilot.
160 reviews analysed, 2024-02-22 to 2026-02-26.
100% of negative reviews get a company reply.
“I am still waiting for an installation”
Good Energy
TrustScore 4.8 · 15,012 reviews on Trustpilot.
350 reviews analysed, 2025-12-24 to 2026-09-11.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“as yet I have never received a payment from them this year”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Rural Energy Saving Grants | Good Energy |
|---|---|---|
| Support unhelpful | 75% | 36% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Rural Energy Saving Grants or Good Energy.