ROL Cruise vs Panache Cruises: most-reported complaints compared
Most-reported issues at ROL Cruise and Panache Cruises, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ROL Cruise
TrustScore 4.9 · 8,627 reviews on Trustpilot.
339 reviews analysed, 2025-05-14 to 2026-08-30.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“I was assured that my purchase was the lowest price available but was subsequently approached by another agent who quoted £500 lower”
Panache Cruises
TrustScore 4.9 · 3,417 reviews on Trustpilot.
388 reviews analysed, 2020-09-08 to 2026-09-20.
Complaint rate (recent window): 1%
30% of negative reviews get a company reply.
“I called Finlay at Panache to explain our disappointment. He promised to look into it and get back to me, but I am still waiting.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ROL Cruise | Panache Cruises |
|---|---|---|
| Misleading pricing | 32% | 20% |
| Support unhelpful | 22% | 60% |
| Support unreachable | 17% | 20% |
| Other | 13% | 8% |
| Not as described | 12% | 8% |
| Overcharging | 9% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ROL Cruise or Panache Cruises.