Reprise Financial vs Spotloan: most-reported complaints compared
Most-reported issues at Reprise Financial and Spotloan, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Reprise Financial
TrustScore 4.7 · 25,939 reviews on Trustpilot.
1,035 reviews analysed, 2026-06-06 to 2026-09-23.
Complaint rate (recent window): 8%
97% of negative reviews get a company reply.
“All they do is lie and send out false information”
Spotloan
TrustScore 4.5 · 30,442 reviews on Trustpilot.
600 reviews analysed, 2026-06-12 to 2026-09-23.
Complaint rate (recent window): 10%
99% of negative reviews get a company reply.
“paying triple the amount that you borrow”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Reprise Financial | Spotloan |
|---|---|---|
| Misleading pricing | 40% | 11% |
| Support unhelpful | 25% | 8% |
| Other | 14% | 26% |
| Overcharging | 11% | 38% |
| Billing errors | 9% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Reprise Financial or Spotloan.