Remitly vs Sendwave: most-reported complaints compared
Most-reported issues at Remitly and Sendwave, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Remitly
TrustScore 4.6 · 121,261 reviews on Trustpilot.
2,933 reviews analysed, 2025-11-20 to 2026-09-27.
Complaint rate (recent window): 9%
96% of negative reviews get a company reply.
“More than 10 days later, the refund still has not been returned to me.”
Sendwave
TrustScore 4.5 · 26,859 reviews on Trustpilot.
706 reviews analysed, 2026-06-08 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“Since February 2026, I have been unable to access the money in my wallet”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Remitly | Sendwave |
|---|---|---|
| Support unhelpful | 28% | 38% |
| Account/app problems | 18% | 25% |
| Other | 17% | 15% |
| Billing errors | 15% | 14% |
| Overcharging | 9% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Remitly or Sendwave.