Refundee vs Lovey: most-reported complaints compared
Most-reported issues at Refundee and Lovey, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Refundee
TrustScore 4.7 · 794 reviews on Trustpilot.
187 reviews analysed, 2025-08-15 to 2026-09-23.
Complaint rate (recent window): 6%
36% of negative reviews get a company reply.
“Misleading advertising and very poor communication.”
Lovey
TrustScore 4.9 · 2,384 reviews on Trustpilot.
284 reviews analysed, 2020-02-21 to 2026-09-03.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Basically wasted my time.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Refundee | Lovey |
|---|---|---|
| Support unreachable | 36% | 23% |
| Other | 27% | 13% |
| Support unhelpful | 18% | 33% |
| Misleading pricing | 18% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Refundee or Lovey.