Rapid Formations vs 1st Formations: most-reported complaints compared
Most-reported issues at Rapid Formations and 1st Formations, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Rapid Formations
TrustScore 4.8 · 12,138 reviews on Trustpilot.
285 reviews analysed, 2023-08-11 to 2026-09-13.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“they don't mention it and make it look like this is what you get for paying extra.”
1st Formations
TrustScore 4.8 · 23,761 reviews on Trustpilot.
422 reviews analysed, 2025-07-04 to 2026-09-20.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“I did **not request this service**. * I **explicitly instructed them not to take payment**.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Rapid Formations | 1st Formations |
|---|---|---|
| Support unhelpful | 50% | 35% |
| Support unreachable | 19% | 16% |
| Misleading pricing | 17% | 12% |
| Other | 12% | 24% |
| Account/app problems | 10% | 18% |
| Overcharging | 6% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Rapid Formations or 1st Formations.