Puppies.com vs Spousely: most-reported complaints compared
Most-reported issues at Puppies.com and Spousely, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Puppies.com
TrustScore 4.8 · 2,300 reviews on Trustpilot.
346 reviews analysed, 2023-01-23 to 2026-09-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Despite the seriousness of the situation, Puppies.com still declined to remove the testimonial or provide what I felt was meaningful assistance.”
Spousely
TrustScore 4.9 · 135 reviews on Trustpilot.
100 reviews analysed, 2024-03-08 to 2026-08-10.
Complaint rate (recent window): 4%
0% of negative reviews get a company reply.
“Item never shipped or arrived and seller is unreachable, thus far.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Puppies.com | Spousely |
|---|---|---|
| Support unreachable | 9% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Puppies.com or Spousely.