PremFina vs Wise : most-reported complaints compared
Most-reported issues at PremFina and Wise , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
PremFina
TrustScore 4.7 · 12,055 reviews on Trustpilot.
1,969 reviews analysed, 2025-02-21 to 2026-09-23.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“They also set up multiple direct debits without my consent I agreed to one not two they’ve been taking multiple payments out at random dates”
Wise
TrustScore 4.3 · 301,516 reviews on Trustpilot.
3,228 reviews analysed, 2026-04-01 to 2026-09-27.
Complaint rate (recent window): 23%
79% of negative reviews get a company reply.
“they suddenly restricted all three of my accounts at the same time”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | PremFina | Wise |
|---|---|---|
| Billing errors | 20% | 10% |
| Support unhelpful | 18% | 31% |
| Other | 18% | 11% |
| Overcharging | 17% | 7% |
| Account/app problems | 11% | 50% |
| Support unreachable | 10% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, PremFina or Wise .