Potters Cookshop vs Tower: most-reported complaints compared
Most-reported issues at Potters Cookshop and Tower, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Potters Cookshop
TrustScore 4.9 · 9,457 reviews on Trustpilot.
453 reviews analysed, 2023-03-21 to 2026-09-23.
Complaint rate (recent window): 4%
9% of negative reviews get a company reply.
“Reached out to Potters by direct email and online message portal last Wednesday & still have heard nothing from this company.”
Tower
TrustScore 4.6 · 5,342 reviews on Trustpilot.
442 reviews analysed, 2019-09-25 to 2026-09-25.
Complaint rate (recent window): 8%
97% of negative reviews get a company reply.
“I have now been without my main kitchen appliance for months and there is still no stock on the website!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Potters Cookshop | Tower |
|---|---|---|
| Delivery failed | 32% | 8% |
| Faulty product | 26% | 58% |
| Support unhelpful | 16% | 37% |
| Delivery late | 13% | 12% |
| Support unreachable | 12% | 26% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Potters Cookshop or Tower.