Platypus Tours vs US Ghost Adventures: most-reported complaints compared
Most-reported issues at Platypus Tours and US Ghost Adventures, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Platypus Tours
TrustScore 4.9 · 6,135 reviews on Trustpilot.
350 reviews analysed, 2017-08-29 to 2026-08-17.
Complaint rate (recent window): 0%
0% of negative reviews get a company reply.
“Tasting fees, which were often waived (even if you didn't purchase wine), never happened.”
US Ghost Adventures
TrustScore 4.8 · 4,782 reviews on Trustpilot.
526 reviews analysed, 2025-10-02 to 2026-09-23.
Complaint rate (recent window): 4%
82% of negative reviews get a company reply.
“the guide showed up at three minutes before. Then we waited another 15 minutes”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Platypus Tours | US Ghost Adventures |
|---|---|---|
| Not as described | 42% | 32% |
| Other | 35% | 33% |
| Poor core service | 9% | 7% |
| Support unhelpful | 3% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Platypus Tours or US Ghost Adventures.