Percival vs TacTree: most-reported complaints compared
Most-reported issues at Percival and TacTree, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Percival
TrustScore 2.6 · 2,796 reviews on Trustpilot.
412 reviews analysed, 2020-02-11 to 2026-09-25.
Complaint rate (recent window): 82%
97% of negative reviews get a company reply.
“they have not responded to any emails asking where the refund is at any point.”
TacTree
TrustScore 4.9 · 9,904 reviews on Trustpilot.
387 reviews analysed, 2023-05-23 to 2026-09-20.
Complaint rate (recent window): 3%
87% of negative reviews get a company reply.
“This is the third time royal mail have said they will deliver but parcel does not arrive.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Percival | TacTree |
|---|---|---|
| Support unreachable | 66% | 7% |
| Faulty product | 9% | 15% |
| Delivery late | 6% | 36% |
| Delivery failed | 6% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Percival or TacTree.