PayItMonthly vs Salad: most-reported complaints compared
Most-reported issues at PayItMonthly and Salad, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
PayItMonthly
TrustScore 4.7 · 4,208 reviews on Trustpilot.
299 reviews analysed, 2024-07-11 to 2026-09-17.
Complaint rate (recent window): 7%
67% of negative reviews get a company reply.
“They refused to pause or investigate the issue, and instead just point you back to the retailer”
Salad
TrustScore 4.9 · 16,901 reviews on Trustpilot.
488 reviews analysed, 2026-03-16 to 2026-09-20.
Complaint rate (recent window): 4%
89% of negative reviews get a company reply.
“Company wants access to everything, proof of income and all my details before actually processing a credit check.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | PayItMonthly | Salad |
|---|---|---|
| Support unhelpful | 22% | 17% |
| Other | 22% | 42% |
| Billing errors | 19% | 8% |
| Aggressive collections | 11% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, PayItMonthly or Salad.