Passport Visas Express.com vs VisaSyst | Travel Documents, Simplified: most-reported complaints compared
Most-reported issues at Passport Visas Express.com and VisaSyst | Travel Documents, Simplified, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Passport Visas Express.com
TrustScore 4.8 · 7,053 reviews on Trustpilot.
449 reviews analysed, 2014-06-02 to 2026-09-01.
Complaint rate (recent window): 3%
13% of negative reviews get a company reply.
“I didn’t get my visa until I was at the airport . This should have never happened.”
VisaSyst | Travel Documents, Simplified
TrustScore 4.6 · 16,837 reviews on Trustpilot.
981 reviews analysed, 2026-03-13 to 2026-09-23.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the price is not shown at all in the normal process until you see in your card that they charged you 10x!! the actual fees.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Passport Visas Express.com | VisaSyst | Travel Documents, Simplified |
|---|---|---|
| Other | 15% | 14% |
| Overcharging | 11% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Passport Visas Express.com or VisaSyst | Travel Documents, Simplified.