Passport Visas Express.com vs VisaHero: most-reported complaints compared
Most-reported issues at Passport Visas Express.com and VisaHero, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Passport Visas Express.com
TrustScore 4.8 · 7,053 reviews on Trustpilot.
449 reviews analysed, 2014-06-02 to 2026-09-01.
Complaint rate (recent window): 3%
13% of negative reviews get a company reply.
“I didn’t get my visa until I was at the airport . This should have never happened.”
VisaHero
TrustScore 4.9 · 656 reviews on Trustpilot.
191 reviews analysed, 2025-04-07 to 2026-09-18.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“The price advertised on their website is a total lie.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Passport Visas Express.com | VisaHero |
|---|---|---|
| Support unhelpful | 32% | 75% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Passport Visas Express.com or VisaHero.