Octopus Energy US vs TXU Energy: most-reported complaints compared
Most-reported issues at Octopus Energy US and TXU Energy, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Octopus Energy US
TrustScore 4.4 · 268 reviews on Trustpilot.
162 reviews analysed, 2025-06-02 to 2026-09-05.
Complaint rate (recent window): 13%
100% of negative reviews get a company reply.
“My bill was due June 2 and my lights were disconnected June 5 for non payment with no disconnection letter.”
TXU Energy
TrustScore 4.4 · 2,768 reviews on Trustpilot.
237 reviews analysed, 2024-05-22 to 2026-09-24.
Complaint rate (recent window): 17%
39% of negative reviews get a company reply.
“creating an online profile”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Octopus Energy US | TXU Energy |
|---|---|---|
| Billing errors | 19% | 31% |
| Support unhelpful | 19% | 36% |
| Overcharging | 14% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Octopus Energy US or TXU Energy.