Now Lets Travel vs Scotland’s Cruise Centre: most-reported complaints compared
Most-reported issues at Now Lets Travel and Scotland’s Cruise Centre, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Now Lets Travel
TrustScore 5 · 2,964 reviews on Trustpilot.
253 reviews analysed, 2020-07-06 to 2026-09-01.
Complaint rate (recent window): 0%
0% of negative reviews get a company reply.
“now told we will have to wait 4 months for our refund.”
Scotland’s Cruise Centre
TrustScore 4.9 · 749 reviews on Trustpilot.
160 reviews analysed, 2025-07-28 to 2026-08-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“dispite promises of getting back with “good proposals” never materialised.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Now Lets Travel | Scotland’s Cruise Centre |
|---|---|---|
| Support unreachable | 23% | 67% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Now Lets Travel or Scotland’s Cruise Centre.