Napo Pet Insurance vs Pumpkin Pet Insurance: most-reported complaints compared
Most-reported issues at Napo Pet Insurance and Pumpkin Pet Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Napo Pet Insurance
TrustScore 4.5 · 4,764 reviews on Trustpilot.
288 reviews analysed, 2026-02-20 to 2026-09-23.
Complaint rate (recent window): 13%
100% of negative reviews get a company reply.
“My policy renewal went to £377 per month.”
Pumpkin Pet Insurance
TrustScore 4.8 · 3,834 reviews on Trustpilot.
439 reviews analysed, 2026-02-17 to 2026-09-24.
Complaint rate (recent window): 4%
83% of negative reviews get a company reply.
“I've submitted claims recently for my dog having surgery and $700 of the money that I paid went towards deductibles, and then I got denied my claims to the sum of $1500”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Napo Pet Insurance | Pumpkin Pet Insurance |
|---|---|---|
| Overcharging | 47% | 14% |
| Warranty disputes | 23% | 46% |
| Support unhelpful | 14% | 21% |
| Support unreachable | 12% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Napo Pet Insurance or Pumpkin Pet Insurance.