MetLife Pet Insurance vs Napo Pet Insurance: most-reported complaints compared
Most-reported issues at MetLife Pet Insurance and Napo Pet Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
MetLife Pet Insurance
TrustScore 4.7 · 12,603 reviews on Trustpilot.
1,742 reviews analysed, 2025-05-22 to 2026-09-23.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“The claim process has been long and confusing”
Napo Pet Insurance
TrustScore 4.5 · 4,764 reviews on Trustpilot.
288 reviews analysed, 2026-02-20 to 2026-09-23.
Complaint rate (recent window): 13%
100% of negative reviews get a company reply.
“My policy renewal went to £377 per month.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | MetLife Pet Insurance | Napo Pet Insurance |
|---|---|---|
| Support unhelpful | 35% | 14% |
| Warranty disputes | 28% | 23% |
| Overcharging | 13% | 47% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, MetLife Pet Insurance or Napo Pet Insurance.