Merrick Bank vs Western Union: most-reported complaints compared
Most-reported issues at Merrick Bank and Western Union, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Merrick Bank
TrustScore 4.5 · 19,797 reviews on Trustpilot.
368 reviews analysed, 2026-05-11 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“I did not receive the card in the timeframe that was promised, so I called to check the status.”
Western Union
TrustScore 4.3 · 170,043 reviews on Trustpilot.
1,556 reviews analysed, 2026-02-21 to 2026-09-26.
Complaint rate (recent window): 18%
51% of negative reviews get a company reply.
“Contact to customer services was oh so slow. Days later I get a response”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Merrick Bank | Western Union |
|---|---|---|
| Support unhelpful | 29% | 18% |
| Billing errors | 28% | 8% |
| Account/app problems | 14% | 31% |
| Overcharging | 12% | 14% |
| Support unreachable | 9% | 12% |
| Other | 6% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Merrick Bank or Western Union.