Malt vs OnBuy.com: most-reported complaints compared
Most-reported issues at Malt and OnBuy.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Malt
TrustScore 3.5 · 1,545 reviews on Trustpilot.
74 reviews analysed, 2021-07-16 to 2026-09-24.
Complaint rate (recent window): 41%
79% of negative reviews get a company reply.
“I was consistently ignored”
OnBuy.com
TrustScore 4.4 · 135,501 reviews on Trustpilot.
3,533 reviews analysed, 2025-12-11 to 2026-09-27.
Complaint rate (recent window): 13%
99% of negative reviews get a company reply.
“My order was not received, yet OnBuy closed my case in the seller’s favour simply because the tracking showed the parcel as “delivered”.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Malt | OnBuy.com |
|---|---|---|
| Support unreachable | 43% | 10% |
| Support unhelpful | 17% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Malt or OnBuy.com.