loveholidays UK vs On the Beach: most-reported complaints compared
Most-reported issues at loveholidays UK and On the Beach, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
loveholidays UK
TrustScore 4.4 · 281,879 reviews on Trustpilot.
3,621 reviews analysed, 2026-05-26 to 2026-09-27.
Complaint rate (recent window): 13%
99% of negative reviews get a company reply.
“failed to process it correctly”
On the Beach
TrustScore 3.8 · 99,524 reviews on Trustpilot.
3,395 reviews analysed, 2026-06-08 to 2026-09-27.
Complaint rate (recent window): 32%
96% of negative reviews get a company reply.
“We have emailed on the beach several times and we haven’t yet received a reply”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | loveholidays UK | On the Beach |
|---|---|---|
| Support unhelpful | 27% | 20% |
| Not as described | 24% | 27% |
| Misleading pricing | 21% | 7% |
| Support unreachable | 14% | 38% |
| Overcharging | 13% | 7% |
| Other | 11% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, loveholidays UK or On the Beach.