Kenwood Travel vs Trailfinders: most-reported complaints compared
Most-reported issues at Kenwood Travel and Trailfinders, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kenwood Travel
TrustScore 4.9 · 10,107 reviews on Trustpilot.
371 reviews analysed, 2023-07-10 to 2026-09-17.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the company is refusing to refund our money.”
Trailfinders
TrustScore 5 · 69,711 reviews on Trustpilot.
2,088 reviews analysed, 2014-04-12 to 2026-09-23.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“the response I had to my other queries was a standard ‘talk to Hurtigruten’”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kenwood Travel | Trailfinders |
|---|---|---|
| Support unhelpful | 29% | 40% |
| Misleading pricing | 25% | 11% |
| Overcharging | 18% | 8% |
| Support unreachable | 13% | 28% |
| Not as described | 10% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kenwood Travel or Trailfinders.