Kenwood Travel vs On the Beach: most-reported complaints compared
Most-reported issues at Kenwood Travel and On the Beach, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kenwood Travel
TrustScore 4.9 · 10,107 reviews on Trustpilot.
371 reviews analysed, 2023-07-10 to 2026-09-17.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the company is refusing to refund our money.”
On the Beach
TrustScore 3.8 · 99,524 reviews on Trustpilot.
3,395 reviews analysed, 2026-06-08 to 2026-09-27.
Complaint rate (recent window): 32%
96% of negative reviews get a company reply.
“We have emailed on the beach several times and we haven’t yet received a reply”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kenwood Travel | On the Beach |
|---|---|---|
| Support unhelpful | 29% | 20% |
| Misleading pricing | 25% | 7% |
| Overcharging | 18% | 7% |
| Support unreachable | 13% | 38% |
| Not as described | 10% | 27% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kenwood Travel or On the Beach.