Kenwood Travel vs Flight Centre UK: most-reported complaints compared
Most-reported issues at Kenwood Travel and Flight Centre UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kenwood Travel
TrustScore 4.9 · 10,107 reviews on Trustpilot.
371 reviews analysed, 2023-07-10 to 2026-09-17.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the company is refusing to refund our money.”
Flight Centre UK
TrustScore 4.9 · 41,337 reviews on Trustpilot.
626 reviews analysed, 2019-05-23 to 2026-09-23.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I was misadvised on the best flights, was led to believe our flights were ATOL protected when they were not”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kenwood Travel | Flight Centre UK |
|---|---|---|
| Support unhelpful | 29% | 30% |
| Misleading pricing | 25% | 11% |
| Support unreachable | 13% | 29% |
| Refund refused | 10% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kenwood Travel or Flight Centre UK.