Kenwood Travel vs Barrhead Travel : most-reported complaints compared
Most-reported issues at Kenwood Travel and Barrhead Travel , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kenwood Travel
TrustScore 4.9 · 10,107 reviews on Trustpilot.
371 reviews analysed, 2023-07-10 to 2026-09-17.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the company is refusing to refund our money.”
Barrhead Travel
TrustScore 4.9 · 57,592 reviews on Trustpilot.
2,087 reviews analysed, 2019-10-11 to 2026-09-20.
Complaint rate (recent window): 1%
64% of negative reviews get a company reply.
“still chasing £1900 refund with the excuse coming form them that they need it back from TUI.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kenwood Travel | Barrhead Travel |
|---|---|---|
| Support unhelpful | 29% | 27% |
| Misleading pricing | 25% | 17% |
| Overcharging | 18% | 6% |
| Support unreachable | 13% | 14% |
| Not as described | 10% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kenwood Travel or Barrhead Travel .