Kenwood Travel vs Alternative Airlines: most-reported complaints compared
Most-reported issues at Kenwood Travel and Alternative Airlines, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kenwood Travel
TrustScore 4.9 · 10,107 reviews on Trustpilot.
371 reviews analysed, 2023-07-10 to 2026-09-17.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the company is refusing to refund our money.”
Alternative Airlines
TrustScore 4.9 · 31,967 reviews on Trustpilot.
1,200 reviews analysed, 2026-04-19 to 2026-09-23.
Complaint rate (recent window): 1%
30% of negative reviews get a company reply.
“For the next 8–10 weeks, I repeatedly followed up with Alternative Airlines regarding my refund.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kenwood Travel | Alternative Airlines |
|---|---|---|
| Support unhelpful | 29% | 37% |
| Misleading pricing | 25% | 13% |
| Overcharging | 18% | 11% |
| Refund refused | 10% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kenwood Travel or Alternative Airlines.