Kenwood Travel vs Travel Center: most-reported complaints compared
Most-reported issues at Kenwood Travel and Travel Center, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kenwood Travel
TrustScore 4.9 · 10,107 reviews on Trustpilot.
371 reviews analysed, 2023-07-10 to 2026-09-17.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the company is refusing to refund our money.”
Travel Center
TrustScore 4.9 · 13,496 reviews on Trustpilot.
344 reviews analysed, 2023-05-22 to 2026-09-14.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Inconsistent information from agents.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kenwood Travel | Travel Center |
|---|---|---|
| Support unhelpful | 29% | 47% |
| Misleading pricing | 25% | 19% |
| Overcharging | 18% | 17% |
| Support unreachable | 13% | 16% |
| Refund refused | 10% | 19% |
| Not as described | 10% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kenwood Travel or Travel Center.