Jerry vs Hugo Insurance Services: most-reported complaints compared
Most-reported issues at Jerry and Hugo Insurance Services, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Jerry
TrustScore 4.8 · 742 reviews on Trustpilot.
272 reviews analysed, 2026-06-15 to 2026-09-24.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“Hidden policy fees $50 every 6 months”
Hugo Insurance Services
TrustScore 4.8 · 37,199 reviews on Trustpilot.
1,439 reviews analysed, 2026-06-16 to 2026-09-23.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“my insurance is now canceled and I have to appear in court tomorrow”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Jerry | Hugo Insurance Services |
|---|---|---|
| Support unhelpful | 29% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Jerry or Hugo Insurance Services.