Jacada Travel vs TUI: most-reported complaints compared
Most-reported issues at Jacada Travel and TUI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Jacada Travel
TrustScore 4.9 · 2,582 reviews on Trustpilot.
249 reviews analysed, 2018-08-06 to 2026-09-04.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“she actively ignored me to the point I had to make brand new enquiry through their website”
TUI
TrustScore 4.6 · 206,265 reviews on Trustpilot.
3,613 reviews analysed, 2026-05-24 to 2026-09-27.
Complaint rate (recent window): 10%
99% of negative reviews get a company reply.
“I spent around two hours on hold and contacted TUI by phone, Live Chat, email and social media.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Jacada Travel | TUI |
|---|---|---|
| Support unreachable | 34% | 10% |
| Support unhelpful | 21% | 29% |
| Not as described | 17% | 21% |
| Other | 17% | 14% |
| Poor core service | 11% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Jacada Travel or TUI.