IONOS | ionos.com vs SiteGround: most-reported complaints compared
Most-reported issues at IONOS | ionos.com and SiteGround, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
IONOS | ionos.com
TrustScore 4.6 · 45,091 reviews on Trustpilot.
1,129 reviews analysed, 2026-06-18 to 2026-09-23.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“IONOS denied this offer and instead issued an invoice for $144.00”
SiteGround
TrustScore 4.9 · 30,752 reviews on Trustpilot.
776 reviews analysed, 2026-06-13 to 2026-09-23.
Complaint rate (recent window): 4%
99% of negative reviews get a company reply.
“Instead, SiteGround immediately wiped out my remaining free credits upon upgrading, setting the stage for a deeply frustrating and deceptive billing experience.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | IONOS | ionos.com | SiteGround |
|---|---|---|
| Support unhelpful | 33% | 49% |
| Account/app problems | 20% | 9% |
| Support unreachable | 15% | 26% |
| Overcharging | 14% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, IONOS | ionos.com or SiteGround.