Insurify vs Hugo Insurance Services: most-reported complaints compared
Most-reported issues at Insurify and Hugo Insurance Services, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Insurify
TrustScore 4.7 · 17,326 reviews on Trustpilot.
1,124 reviews analysed, 2026-05-02 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Your price was quoted to me at 123.40 now it's 191”
Hugo Insurance Services
TrustScore 4.8 · 37,199 reviews on Trustpilot.
1,439 reviews analysed, 2026-06-16 to 2026-09-23.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“my insurance is now canceled and I have to appear in court tomorrow”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Insurify | Hugo Insurance Services |
|---|---|---|
| Account/app problems | 21% | 12% |
| Support unreachable | 19% | 19% |
| Support unhelpful | 18% | 12% |
| Overcharging | 14% | 26% |
| Billing errors | 11% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Insurify or Hugo Insurance Services.