IMG® vs The General®: most-reported complaints compared
Most-reported issues at IMG® and The General®, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
IMG®
TrustScore 4.6 · 24,923 reviews on Trustpilot.
1,258 reviews analysed, 2026-06-05 to 2026-09-23.
Complaint rate (recent window): 5%
57% of negative reviews get a company reply.
“They actually declined our claim initially, then when we contested it and provided yet another drs note, it was eventually approved ALMOST A YEAR LATER!!!!”
The General®
TrustScore 4.7 · 143,481 reviews on Trustpilot.
2,202 reviews analysed, 2025-07-27 to 2026-09-27.
Complaint rate (recent window): 3%
94% of negative reviews get a company reply.
“It gave one price and then changed to a different price”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | IMG® | The General® |
|---|---|---|
| Support unhelpful | 27% | 7% |
| Account/app problems | 26% | 10% |
| Other | 12% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, IMG® or The General®.