ICEPURE vs PUREPLUS: most-reported complaints compared
Most-reported issues at ICEPURE and PUREPLUS, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ICEPURE
TrustScore 4.1 · 395 reviews on Trustpilot.
175 reviews analysed, 2025-09-24 to 2026-09-22.
Complaint rate (recent window): 21%
82% of negative reviews get a company reply.
“Product arrived with ice maker not functioning. Cooler leaks as soon as the ice button is hit. No response from. Customer service emails after sending questions.”
PUREPLUS
TrustScore 4 · 201 reviews on Trustpilot.
102 reviews analysed, 2025-03-31 to 2026-09-02.
Complaint rate (recent window): 30%
100% of negative reviews get a company reply.
“Received the product that doesn't fit”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ICEPURE | PUREPLUS |
|---|---|---|
| Faulty product | 56% | 13% |
| Support unreachable | 28% | 23% |
| Delivery failed | 11% | 39% |
| Delivery late | 11% | 13% |
| Support unhelpful | 8% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ICEPURE or PUREPLUS.