HSBC UK vs OakNorth Bank: most-reported complaints compared
Most-reported issues at HSBC UK and OakNorth Bank, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HSBC UK
TrustScore 4.4 · 29,346 reviews on Trustpilot.
1,069 reviews analysed, 2025-10-09 to 2026-09-26.
Complaint rate (recent window): 22%
96% of negative reviews get a company reply.
“Refusal to allow my wife to invest in a UK listed stock because a certain individual at the bank has decided it's not permitted.”
OakNorth Bank
TrustScore 4.8 · 21,130 reviews on Trustpilot.
711 reviews analysed, 2026-05-13 to 2026-09-23.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“No access to my account for 2 months”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HSBC UK | OakNorth Bank |
|---|---|---|
| Support unhelpful | 48% | 21% |
| Account/app problems | 35% | 35% |
| Other | 11% | 25% |
| Billing errors | 6% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HSBC UK or OakNorth Bank.