Howden Life & Health vs Peter James Insurance: most-reported complaints compared
Most-reported issues at Howden Life & Health and Peter James Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Howden Life & Health
TrustScore 4.9 · 12,049 reviews on Trustpilot.
609 reviews analysed, 2025-04-29 to 2026-09-23.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Do not trust this company they are mis selling income protection policy’s and advise to answer questions incorrectly”
Peter James Insurance
TrustScore 4.9 · 6,714 reviews on Trustpilot.
377 reviews analysed, 2018-07-03 to 2026-09-13.
Complaint rate (recent window): 1%
25% of negative reviews get a company reply.
“No compromise at all would be made in this case, and no flexibility provided”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Howden Life & Health | Peter James Insurance |
|---|---|---|
| Other | 30% | 17% |
| Support unhelpful | 30% | 20% |
| Support unreachable | 23% | 7% |
| Misleading pricing | 10% | 11% |
| Account/app problems | 5% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Howden Life & Health or Peter James Insurance.