Howden Insurance vs Peter James Insurance: most-reported complaints compared
Most-reported issues at Howden Insurance and Peter James Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Howden Insurance
TrustScore 4.8 · 75,270 reviews on Trustpilot.
3,106 reviews analysed, 2023-08-19 to 2026-09-23.
Complaint rate (recent window): 3%
94% of negative reviews get a company reply.
“Raised my complaint with Howden, manager never bothered to investigate Eight weeks passed, no final response from Howden.”
Peter James Insurance
TrustScore 4.9 · 6,714 reviews on Trustpilot.
377 reviews analysed, 2018-07-03 to 2026-09-13.
Complaint rate (recent window): 1%
25% of negative reviews get a company reply.
“No compromise at all would be made in this case, and no flexibility provided”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Howden Insurance | Peter James Insurance |
|---|---|---|
| Support unhelpful | 25% | 20% |
| Other | 20% | 17% |
| Support unreachable | 16% | 7% |
| Overcharging | 15% | 29% |
| Misleading pricing | 10% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Howden Insurance or Peter James Insurance.