HostGator vs HostPapa: most-reported complaints compared
Most-reported issues at HostGator and HostPapa, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HostGator
TrustScore 4.6 · 17,835 reviews on Trustpilot.
418 reviews analysed, 2026-05-09 to 2026-09-23.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“Hostgator's Sitelock and malware were useless.”
HostPapa
TrustScore 4.7 · 3,039 reviews on Trustpilot.
271 reviews analysed, 2025-03-25 to 2026-09-16.
Complaint rate (recent window): 7%
94% of negative reviews get a company reply.
“All my websites have been down for almost a week, and the support ticket is still unresolved.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HostGator | HostPapa |
|---|---|---|
| Support unhelpful | 62% | 58% |
| Poor core service | 26% | 27% |
| Overcharging | 21% | 19% |
| Support unreachable | 10% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HostGator or HostPapa.